Updates and Policies

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IF YOU HAVE ANY SYMPTOMS OF FEELING UNWELL, PLEASE CALL AND CANCEL YOUR APPOINTMENT.  THERE WILL BE NO CHARGE.

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• A Valid Doctor's prescription or a referral from a Chiropractor, Physiotherapist, Naturopathic Doctor, an Acupuncturist or any regulated health professional will be required for all Massage Therapy treatments.  This is mandated by our Chief Medical Officer, Dr. Deena Hinshaw as of December 22, 2020.

• All Massage Therapy, Acupuncture, Personal Yoga and Naturopathic Medical treatments involve some risk of COVID-19 transmission.  The nature of treatment does not allow for physical distancing.

• Our practitioners are following protocols to reduce or mitigate risks. However, no protocols are perfect and therefore the risk cannot be reduced to zero.

• As we cannot reduce risk to zero, we are requesting that clients with compromised immune systems or at risk of serious complications avoid treatment at this time.

• By choosing to proceed with treatment you are accepting all risk of exposure and agree not to hold the clinic liable for any and all potential exposure to COVID-19 resulting from the treatment or your time in the clinic.

• If you arrive at the clinic with any signs and symptoms of Covid-19 you will be asked to reschedule your appointment.  Allergy symptoms that are not controlled might present like Covid-19 so please plan accordingly.

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What we will do to keep you safe

• Daily screening of staff.

• Limit number of people in the waiting room. Staggering of appointments.

• When you arrive please head straight to wash your hands.  There will also be hand sanitizer available.

• We will use physical distancing as best we can except during the treatment.

• Enhanced cleaning procedures.  All common and frequently touched surfaces and entire treatment area will be sanitized.

• Therapists may cancel their day if they feel unwell, become ill or if someone in their family/household becomes ill.

• If you are coming from work or an environment in close contact with other people, we ask that you shower and change clothes before coming to the clinic.

• Appointment times are scheduled to reduce the potential of patients crossing paths, and to allow for time in-between sessions for enhanced cleaning.

• Patients are not permitted to lounge in the clinic reception area before or after the treatment.

• Coffee, tea and water have all been removed from the clinic reception area.​

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What to expect when you come for treatment

• We would like our patients to return for treatment only when they feel comfortable doing so. We are making sure we are doing what we can to keep the environment as safe as possible.

• Please arrive for your appointment 5-10 minutes before your appointment time. If you arrive early, please wait in your car. If you arrive late, please call before you enter the building. We will be staggering appointment times so time management is imperative.

• Please arrive alone to your appointment; if you require assistance, please advise us in advance.

• Please leave extra bags and belongings in your car. 

• Cell phones: A  bacterial hot spot!  Please turn down/off in your car prior to entering the clinic.  If you happen to touch it while in the clinic, please wash your hands immediately afterwards.

• Shoes:  All patient's will be asked to leave their shoes at the front door, please bring socks or indoor shoes to enter the clinic.

• Masks:  Practitioners will wear one at all times.  AHS is requiring patients to wear one while in the clinic except when a person is laying face down. Please feel free to bring one or we will have some available for $2.  If you have a pre-existing condition that does not enable you to wear a mask, please inform us and we will work around it accordingly.

• Payments:  We will encourage email money transfers to info@thewellnessclinic.ca. A tap machine is also available for credit/debit. We will still be direct billing as per usual. 

• For each visit you will participate in a Covid-19 online self assessment and a temperature check when you arrive.